What rights do CPSWs have concerning case assignments?

Certified Peer Support Workers (CPSWs) have the right to refuse a case if they feel uncomfortable. This right is essential for ensuring the effective delivery of peer support services. When CPSWs are assigned cases, it is crucial that they feel competent and emotionally prepared to engage with the individual they will be supporting. If they are uncomfortable due to various factors—such as personal experiences, boundaries, or lack of familiarity with certain concerns—they should have the option to decline the assignment. This principle helps maintain the integrity of the support provided and ensures that CPSWs can offer the best assistance possible while also safeguarding their own well-being.

In professional settings, the alignment of a worker's skills, experiences, and comfort level with the needs of the case is important. Accepting every assignment without consideration can lead to issues such as burnout, ineffective support, or potential harm to both the CPSW and the individual they are supporting. Providing CPSWs with the agency to refuse cases protects them and contributes to a healthier work environment overall.